Welcome to the Riddell.com/fanshop Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at Riddell.com easy and convenient.
Customer Service
Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.
For ordering or warranty issues, please call: 866-437-8358. Or you may contact us via email at fanshopsupport@riddell.com.
Hours of operation: (9am – 5pm CST)
Note: Riddell.com/fanshop does not currently accept product orders via phone. If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site.
General Info
Only purchasers with a valid United States address or territory can make purchases on our Website.
Shopping on Riddell.com/fanshop:
At Riddell.com/fanshop our goal is to make finding and ordering Riddell Collectible products as simple as possible. Follow the steps below to easily make a purchase on our site.
1. Use the navigation links or search box found on the top of every page to find the product(s) you would like to buy.
2. Choose a style or other applicable product feature from the drop menu product detail.
3. Go to Checkout – Once you have added a product(s) to your cart you can either:
a. Go to Check Out– Click on “Check out” link at the top of any page.
b. Go to your cart – Click on the “My Cart” link at the top of any page and click “go to shopping cart.”
c. Continue shopping – Click on any navigation links to continue shopping the site. Products in your “Cart” will follow you until you are ready to Checkout.
4. Complete your Order – Once you have all the right products you’d like to purchase and have clicked “checkout”, you will be taken through an easy STEP by STEP check out process to complete your order.
a. You can either check out as a Guest or Sign-in as a registered user to expedite the checkout process and access your account at a later time.
b. Once your order is complete you will receive a confirmation page and confirmation email with the order # and product purchase information that you may need to ensure receipt and/or return/exchange of your order. You will also receive an email when your items have shipped.
