Welcome to the Riddell.com/fanshop Customer Service Center. You can navigate the links below to find information on our current shopping policies including returns/exchanges, warranties, shipping and more. You can also find answers to the most commonly asked questions about shopping on our site. Our goal is to make shopping at Riddell.com easy and convenient.
Customer Service
Before contacting our Customer Service Department, please browse the links below to see if we can answer your questions here first. For all other inquiries, our Customer Service Department is available to help you.
For ordering or warranty issues, please call: 866-437-8358. Or you may contact us via email at fanshopsupport@riddell.com.
Hours of operation: (9am – 5pm CST)
Note: Riddell.com/fanshop does not currently accept product orders via phone. If you are having difficulties ordering, one of our representatives can assist you with placing an order through our web site.
Promo / Discount Codes
Steps for Redeeming a Promotion or Discount Code:
1. On the payment page during the checkout process, click the “add promo code/gift card link” and then enter the discount/promo code exactly as it appears, in the “discount code” box. You can also add a discount code by adding it directly in shopping cart before checking out.
2. Codes are case sensitive.
3. Click “Apply Coupon” or “Apply Giftcard”
If your discount qualifies, it will be displayed in the payment summary. Only one promotional discount code per order will be accepted.
